Online Course by Video FAQ

Please read all of the FAQ’s and test your connection before the call. Thanks!

There are 3 easy ways to connect to the video meeting – by computer/tablet/smartphone, via the ZOOM app or by dialing in via a telephone or mobile phone using

ZOOM:

1. The easiest way is to just click the link on your *HIGH-SPEED INTERNET CONNECTED* computer or tablet (PC, Mac, Linux, iOS or Android): (use the link provided in the email you’ll receive a few days before the course starts)

If it asks you for Meeting ID & password:

Meeting ID: (use the ID provided in the email)
URL: (use the link provided in the email)
Password: (use the password provided in the email)

2. You can also join from the ZOOM app:
(Download and install from ZOOM.com in advance – it takes a few minutes if your internet connection is good.)
Join from app use the information provided in the email.

3. If your internet is shaky, you can join from Telephone:
Phone call + Meeting ID: (use the ID provided in the email)
You Can find your Country Telephone Dial-in number HERE: →https://zoom.us/zoomconference

For example, the number in the US is:
Dial: +1 408 638 0968 (US Toll) or +1 646 558 8656 (US Toll)
Meeting ID: (use the ID provided in the email)

**Please do try to use the video service whenever you can. It’ll be better for you to be able to see Stephanie and her computer screen, and for her to see you when it comes time for you to chant the sounds.**

If you’re still unsure how it works, visit ZOOM’s FAQ: How do I join a meeting?
https://support.zoom.us/hc/en-us/articles/201362193-How-Do-I-Join-A-Meeting-

More FAQ’s about the ZOOM app are here:
https://support.zoom.us/hc/en-us/sections/200277708-Frequently-Asked-Questions

After you receive the email with the unique link URL, meeting
How to test your connection and password, try connecting via your preferred method from options described above. You’ll be alone in the meeting (probably!) but you’ll see what the app looks like and should be able to see yourself in the video. We suggest you also get the international dialing number for your country, and keep it handy as a backup in case your internet goes out.

FAQ
What are the class times?

August 4, 2018 Starting Class.
The other call times will be announced in starting class.

If your country/time zone is not listed, you can use a service such as http://www.timeanddate.com/worldclock/converter.html to convert the time in your place. Or just ask Google “If it’s 10AM in Tokyo, what time is it in Paris?” Please use the online tools available to you instead of emailing us. Our team is global and due to our time zone differences, we may not be able to respond in time.

Can I switch groups if I can’t make one of my group’s class times? (only for courses that offer more than one group)
Yes, please just let us know at info@karenneumann .org

If I am not available during the time of the class, how does it work?
Each class is recorded as a video. We also make a back-up Mp3 recording. So, there are two ways you can access the call:

The video will be available for a limited time in the ZOOM app and you can access it there.
It will also be uploaded to the same Dropbox (online file storage) folder where all of our private instructional videos, PDFs, and Mp3 files are, you can watch on your computer, or even download the file to your own hard drive and watch it later. (Access Dropbox via the link provided in the email you’ll receive a few days before the course starts.)

If I can’t make the live class, can I still get personal feedback?

Yes, you can write in the FB group with any questions you have.

What happens if I drop the call? If you do, you can always just dial back in and rejoin us. Karen may have to do the same , just hold tight, she will be back as soon as she can.

More FAQ about the ZOOM app are here: https://support.zoom.us/hc/en-us/sections/200277708-Frequently-Asked-Questions

Dropbox is an online file sharing website. It’s free, and you just need to join and download a file to your computer.

I email an invitation to a private, shared folder for this practice shortly after our first call, and you simply need to follow the instructions in that email to download the software.

How do I use Dropbox?

I email an invitation to a private, shared folder for this practice shortly after our first call, and you simply need to follow the instructions in that email to download the software.

Dropbox is an online file sharing website. It’s free, and you just need to join and download a file to your computer.
Dropbox FAQ is here: https://www.dropbox.com/help
Once you have Dropbox, you can view the files in the shared folder anytime on your computer. But please DO NOT DELETE or MOVE the files from the shared folder. If you want to have them on another device (such as your iPad), make a COPY. Otherwise, the files will not be there when someone else needs to access them. Thanks!

Once again, please use the online tools available to you to resolve any issues, or answer questions if you’re unfamiliar with the applications. Our admin and teaching team is not trained or equipped to offer extensive technical support.

What is the Facebook group?
It’s a private group for our discussions, insights, questions about the mantra practice. Your FB friends can see you’re in the group, but no one but group members can see the posts.

Blessings and see you in class.

Lokāḥ Samastāḥ Sukhino Bhavantu!
May all the beings in all the worlds be happy!

Thanks for reading to the end. Bless you!